Terms of Service

1. About us

Gee Web Design is operated by David Gee, trading as Gee Web Design (“we”, “us” and “our”).

• Website: https://geewebdesign.com
• Email: hello@geewebdesign.com
• Telephone: 07557 959329
• Business address: 40 Spring Avenue, Hampton Vale, Peterborough, PE7 8HW

These terms cover use of our website and the website design, development, redesign, hosting, maintenance and search engine optimisation services we agree to provide.

2. Website use and service agreements

You may use our website to learn about our services, view our work and contact us. Visiting our website or submitting an enquiry does not place an order or create a paid service agreement.

Before starting paid work, we will provide a written proposal or service agreement setting out the scope, price, payment schedule and relevant service conditions. These terms form part of that agreement only when supplied or linked to you before you accept it.

A service agreement is formed when you accept our written proposal and we confirm acceptance in writing. Email is sufficient unless the proposal specifies another method. You must have authority to enter into the agreement for the business you represent.

If there is a conflict, a separately agreed service agreement takes priority, followed by the accepted proposal, then these terms. Mandatory legal rights always apply. Nothing in these terms removes binding statements or commitments that the law requires us to honour.

3. Scope of services

We will perform the agreed services with reasonable care and skill. Your proposal will identify the deliverables, relevant functionality, included revisions and any ongoing services.

Website builds are one-off projects. Hosting, domain registration, maintenance, email services and ongoing SEO are separate unless expressly included in your proposal.

Additional pages, copywriting, photography, paid software, data migration and bespoke integrations are included only where specified. We will explain and obtain your agreement to additional charges before undertaking extra work.

4. Prices and payment

Website prices and package descriptions provide a starting point. Your accepted written proposal confirms the price and inclusions for your project. Prices are in pounds sterling unless stated otherwise. We will state whether VAT applies and clearly identify any applicable VAT before you agree to purchase.

Deposits, instalments and final payments are payable as specified in your proposal or invoice. An upfront payment is credited towards the agreed project price; it is not automatically forfeited if the project is cancelled.

Recurring fees, billing frequency, any minimum commitment and renewal conditions will be confirmed before you subscribe. A recommended initial SEO period is not a compulsory minimum term unless expressly agreed.

If an undisputed payment becomes overdue, we may pause affected work or services after written notice and a reasonable opportunity to pay. We will explain the consequences, including any potential website downtime, before suspending hosting. We will consider genuine invoice disputes in good faith.

Changes to an accepted project’s price require agreement. Any recurring price change will be notified in advance, with the opportunity to end the affected service before the change takes effect, subject to any lawful, expressly agreed fixed-term arrangements.

5. Your responsibilities

Please provide the content, instructions, access and approvals reasonably needed to complete the work. This may include images, logos, service details, domain access and access to booking or analytics systems.

You are responsible for ensuring that material you supply is accurate, lawful and authorised for use. This includes permissions for images, testimonials and other third-party material. We remain responsible for our own work and any obligations the law places on us.

Please review drafts carefully, particularly contact details, prices, qualifications, treatment or health claims and business policies. We may refuse to publish material that we reasonably believe is unlawful, misleading or infringes another person’s rights.

Use secure methods to share access, keep credentials confidential and tell us promptly if you suspect unauthorised access.

6. Timescales, revisions and changes

Delivery dates are estimates unless expressly agreed as binding. Estimates depend on timely content, access, feedback and third-party availability. We will notify you of material delays and agree a revised schedule where necessary.

Included revisions are those specified in your proposal. Corrections needed because our work does not meet the agreed scope are not charged as optional revisions.

Changes to the agreed scope may affect the price and delivery date. We will confirm the effect and obtain written approval before proceeding.

If a project becomes inactive because required information or approval has not been provided, we will contact you before pausing it. We will agree any revised schedule or necessary additional work before restarting. Silence does not automatically constitute approval or acceptance.

7. Approval, launch and migration

We will provide a reasonable opportunity to review your website before launch. We require your written approval to publish the completed project, unless you have already expressly authorised launch under the service agreement.

We will carry out the testing agreed in the proposal. Report any problems promptly so we can investigate. Launch approval does not remove your rights where our work is defective or does not meet the agreement.

Where a project replaces an existing website, the proposal should identify responsibility for backups, redirects, domain and DNS changes, analytics and email continuity. Please disclose existing email services and integrations before changes are made.

Website migrations and redesigns may affect search visibility temporarily. We will take the agreed migration precautions, but cannot guarantee that rankings or traffic will remain unchanged.

8. Website ownership and handover

You retain ownership of your domain, branding, content and other material you supply.

Once the agreed project fees have been paid, we will transfer to you the intellectual property rights we own in bespoke final deliverables created specifically for your project, subject to any different arrangements expressly agreed before purchase. We will complete any necessary written assignment and provide the agreed handover materials and access.

Our pre-existing tools, reusable components, methods and know-how remain ours. Where incorporated into your website, we grant you a continuing, non-exclusive licence to use them as necessary to operate and maintain the delivered website, including through a replacement service provider.

Third-party software, fonts, stock assets, open-source components and platform services remain subject to their owners’ licences and terms. These terms do not transfer ownership of a third-party platform.

Any material platform restrictions, subscription requirements, export limitations or handover charges will be explained before you agree to them. Ending our hosting or maintenance does not by itself revoke rights already transferred or granted for a paid-for website.

9. Hosting, maintenance and support

Your ongoing service agreement will specify what is included, such as hosting, SSL management, backups, monitoring, updates or content changes. It will also identify any agreed support hours, response targets or availability commitments.

We do not promise uninterrupted availability or an immediate response unless expressly agreed. Planned maintenance and third-party outages may affect access. We will take reasonable steps to address issues within our control.

Where backups are included, their frequency, retention and restoration arrangements will be confirmed in writing. Backups reduce risk but cannot guarantee recovery of every change or record. Any separate restoration charges must be agreed before the work is undertaken.

We use reasonable security measures, but no website or online service can be guaranteed free from every threat. Responsibility for updates, account security and incident handling will be allocated in the service agreement. Nothing here excuses a failure to exercise reasonable care and skill.

10. Third-party platforms and integrations

We may use platforms and providers such as Lovable, hosting services, booking systems, payment processors, analytics tools and domain registrars. Material dependencies and charges will be identified in your proposal or otherwise agreed before use.

Third-party providers may change their features, prices or availability. We will explain any effect on services we manage when reasonably practicable. Changes or replacement integrations outside the agreed scope require a separate agreement.

You are responsible for subscriptions contracted directly by you. We remain responsible for our own contractual obligations, including reasonable care when configuring integrations; use of a third-party supplier does not automatically remove that responsibility.

11. SEO and marketing results

We cannot guarantee a particular ranking, indexing date, AI-generated recommendation, level of traffic, number of enquiries or financial return. Results depend on factors outside our control, including competition, search algorithms and your wider business activity.

SEO deliverables, reporting and access requirements will be confirmed in the proposal. Any advertising budget or paid promotion is separate unless expressly included. We will not buy advertising or third-party services on your behalf without authorisation.

12. Privacy, cookies and client website compliance

Our Privacy Policy and Cookie Policy explain how our own website handles personal information and cookies.

For your website, responsibilities for privacy notices, cookie controls, accessibility, industry rules and other compliance requirements will be agreed in the proposal. Unless specialist legal advice is expressly included, our work does not constitute legal advice or a certification of compliance.

You are responsible for confirming the accuracy of information about your business practices and obtaining professional advice where needed. We remain responsible for the agreed technical implementation and our own legal obligations.

Where we process personal data on your behalf, we will put an appropriate data-processing agreement in place before processing begins. It will address instructions, security, subprocessors, breach assistance and return or deletion of data. These terms do not replace that agreement.

13. Confidentiality and portfolio use

Both parties will protect confidential information received during the project, use it only for the agreed purpose and share it only where necessary with people subject to suitable confidentiality obligations, or where required by law. This does not apply to information already lawfully public or independently obtained.

We will obtain your permission before featuring your project, business name, logo or screenshots in our portfolio or marketing. We will not publish confidential information, customer data or private account details. Any website credit will be agreed with you.

Testimonials will be genuine and used with appropriate permission. We will not invent reviews or attribute statements to you that you have not made.

14. Project cancellation and refunds

You may request cancellation by emailing hello@geewebdesign.com. Subject to statutory rights and any lawful cancellation arrangements agreed beforehand, we will calculate a reasonable charge for work completed and authorised, unavoidable third-party costs committed before cancellation.

We will provide an explanation of the calculation. Charges will not include costs saved through cancellation or duplicate recovery for the same work. Any upfront payment exceeding the amount properly due will be refunded. If the amount properly due exceeds payments received, the remaining balance is payable under the agreement.

Cancellation does not automatically entitle either party to payment for all remaining work or forfeiture of all deposits.

If we cannot complete the agreed work, we will explain the position and refund amounts paid for services not supplied, subject to any agreed alternative and your legal rights. Your remedies for defective or misdescribed services are unaffected.

15. Ending ongoing services

Minimum terms, notice periods, renewal and exit arrangements will be disclosed in the ongoing service agreement. If no minimum term or notice period has been agreed, a monthly service may be ended by either party by written notice before the next renewal, taking effect at the end of the current paid billing period.

We will not retrospectively impose a minimum term. Charges already paid are subject to the agreement and applicable refund rights.

Before managed hosting ends, we will explain when access will stop and provide a reasonable opportunity to arrange migration. We will confirm available exports, handover assistance, any agreed charges and the retention or deletion timetable. We will not delete a hosted website without prior notice, except where urgently required by law or a serious security incident.

Either party may terminate for a serious breach that is not remedied within a reasonable period after written notice, or immediately where the breach cannot reasonably be remedied. Fees and refunds will be assessed fairly against services supplied and applicable legal rights.

16. Consumer rights

Most of our clients buy services for their business. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Being a sole trader does not, by itself, determine whether a particular purchase is a consumer purchase.

If you are a consumer and enter into a qualifying distance or off-premises service contract, you normally have 14 days after the day the contract is entered into to cancel without giving a reason. We will provide the required information and cancellation form before you contract. The cancellation period may be extended where the law requires.

If you expressly request that work starts during that period, we may charge a proportionate amount for services supplied before cancellation, only where the legal conditions have been met. You lose the right to cancel a fully performed service only where performance began at your express request and you acknowledged beforehand that completion would end that right.

Where cancellation requires a refund, we will make it within the legally required period, normally within 14 days after being informed of your cancellation, using the original payment method unless you agree otherwise, without a refund fee.

Different rules may apply to separately supplied digital content. We will provide any required information and obtain any necessary express consent and acknowledgement before immediate supply. We will not assume that bespoke work automatically removes your cancellation rights.

Nothing in these terms affects statutory rights concerning reasonable care and skill, services matching their description, or remedies such as repeat performance or a price reduction.

Consumer cancellation form

Use this form only if you wish to cancel. You may instead send any clear statement of cancellation.

To: David Gee trading as Gee Web Design, 40 Spring Avenue, Hampton Vale, Peterborough, PE7 8HW, hello@geewebdesign.com.

I/We give notice that I/We cancel my/our contract for the following service:

Service: ____________________ Date ordered: ____________________ Consumer name(s): ____________________ Consumer address: ____________________ Signature (only if sent on paper): ____________________ Date: ____________________

17. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory rights that cannot lawfully be excluded or limited.

We are responsible for loss caused by our breach of contract or failure to exercise the required care and skill, subject to applicable law. We are not responsible to the extent a loss is caused by your breach, unauthorised changes or events for which we have no legal responsibility.

No blanket exclusion of data loss, security incidents or third-party failures applies simply because these events involve technology. Responsibility depends on the agreement, the circumstances and applicable law.

Any financial liability cap for a business contract must be expressly agreed in the service agreement and lawful and reasonable in the circumstances. These website terms do not introduce an automatic liability cap.

18. Events outside reasonable control

If an event beyond a party’s reasonable control prevents or materially delays performance, the affected party will notify the other and take reasonable steps to minimise the effect. This does not excuse failures that reasonable precautions should have prevented.

We will discuss revised delivery arrangements. If the service cannot reasonably continue, either party may end the affected work, with a fair settlement for services supplied and a refund for services not supplied, subject to applicable law.

19. Acceptable website use

You must not misuse our website, attempt unauthorised access, introduce malicious software or use its forms for spam, fraud or unlawful material.

Our website content is protected by intellectual property rights. You may view it and print or save copies for personal use or internal business evaluation. Reproduction for publication or commercial redistribution requires permission, except where permitted by law. Client logos, screenshots and third-party materials remain subject to their owners’ rights.

External links are provided for convenience. We do not control those websites. General articles and guides are informational and are not personalised legal, financial or other regulated professional advice.

20. Complaints, changes and governing law

Please send complaints to hello@geewebdesign.com, describing the issue and the outcome you seek. We will acknowledge and investigate complaints promptly and work with you towards a fair resolution. This does not restrict your right to seek independent advice or use legal remedies.

We may update these website terms. The date above identifies the current version. Existing service contracts remain subject to the terms accepted when formed unless a change is expressly agreed or permitted by a lawful variation provision. Publication of revised terms does not automatically amend an existing contract.

If a provision is unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.

These terms and service agreements are governed by the law of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction. Consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law, including relevant rights in their place of residence.